Damage and Defect Claim

Customer satisfaction is our top priority at Light House Co.! When products are received damaged, we will do everything we can to make things right! To ensure the highest standard of service, we kindly request that you report any defects within 48 hours of receiving your item.

Please note that natural materials, such as alabaster, may exhibit variations and unique veining patterns, which are inherent characteristics of the materials themselves. These characteristics are not indicative of a product defect but rather serve as a testament to its inherent organic beauty.

To initiate the resolution process, please take a moment to complete and submit the form provided below within 48 hours of receiving your order. This timeframe is essential for insurance purposes. Rest assured that upon receiving your claim, we will promptly reach out to you within one business day to commence the resolution process.